Return & Exchange Policy

Customers may request a return or exchange under the following conditions:

• The item delivered is damaged, defective, or incorrect.
• The product size does not fit as expected.
• The return/exchange request is raised within 3 Days from the date of delivery.
• The product is unused, unwashed, and in original condition with all tags, packaging, and invoices intact.

The following products are not eligible for return or exchange:

• Items purchased during clearance or final sale.
• Products showing signs of use, washing, alteration, or damage caused after delivery.

Exchanges are subject to product availability. Customers can exchange products for:

• Different size
• Different colour (if available)
• Another product of equal value

To initiate a return or exchange, follow these steps:

• Refunds are processed only after the returned product passes quality inspection.
• Refunds will be credited within 5-7 business days to:
  • Original payment method, or
  • Store wallet/credit (if applicable)
• Shipping charges are non-refundable unless the error was from our side.

• Free reverse pickup is available in selected locations.
• If reverse pickup is unavailable, customers may self-ship the product to the address provided by our support team.
• Reasonable courier charges for approved defective/wrong items may be reimbursed.

• Orders can be cancelled before dispatch.
• Once shipped, cancellation requests will not be accepted; however, customers may request a return after delivery as per this policy.

• SAIVIAN LIFESTYLE reserves the right to refuse returns that do not meet the above conditions.
• Frequent returns or misuse of the policy may lead to account restrictions.
• Policy terms may be updated without prior notice.